Apologizing & Communicating with Customers | David Lee King

December 12, 2010

libraries customer_service

Library Inc. – The Chronicle Review – The Chronicle of Higher Education

November 21, 2010

outsourcing libraries academic libraries

Going Corporate – Guilty As Charged

November 21, 2010

outsourcing libraries academic libraries

Libraries reinvent themselves as they struggle to remain relevant in the digital age – Los Angeles Times

November 15, 2010

libraries customer_service

Darien Library: The Great Good Place on Vimeo

November 15, 2010

video Darien_Library service libraries

Blog U.: The Great Disconnect: Scholars Without Libraries – Library Babel Fish – Inside Higher Ed

October 15, 2010

open_access libraries scholarship

Library Labs Turn to Their Patrons for Project Ideas – Wired Campus – The Chronicle of Higher Education

September 29, 2010

libraries customer_service

As L.S.S.I. Takes Over Libraries, Patrons Can’t Keep Quiet – NYTimes.com

September 27, 2010

outsourcing libraries

TWIL #22: Michael Edson (Smithsonian Institution) on Vimeo

September 27, 2010

libraries startup attitude

Bloggership, or is publishing a blog scholarship? A survey of academic librarians

September 17, 2010

libraries blogging scholarship journal_article academic libraries

ACRL Value of Academic Libraries | An initiative from the Association of College and Research Libraries

September 15, 2010

libraries report academic libraries

A Tool Kit to Help Academic Librarians Demonstrate Their Value – Libraries – The Chronicle of Higher Education

September 14, 2010

evaluation libraries academic libraries

Mobile Access 2010 | Pew Research Center’s Internet & American Life Project

August 27, 2010

libraries report mobile

Reaching Undergrads: Recruitment via Internship | American Libraries Magazine

August 27, 2010

libraries recruitment_retention profession

Who’s in Charge Here? | American Libraries Magazine

August 27, 2010

customer_service leadership libraries

Library Perspectives on Web Content Management Systems – Fulton

August 27, 2010

libraries cms journal_article

Build Your Own Instructional Literacy | American Libraries Magazine

May 12, 2010

libraries instruction

OCLC Research – The Digital Information Seeker

May 12, 2010

libraries digital_information report

Ten Reasons Why ‘Professional Librarian’ is an Oxymoron « The Other Librarian

May 07, 2010

libraries profession

the University of Brighton Repository – The future of information work: designing library and information courses for the digital age

May 07, 2010

libraries lib_edu